“Control Room Technologies and Services market to reach $7.6 billion by 2020” states IHS Markit

The Command and Control Room and public safety answering point (PSAP) market is expected to expand at a compound annual growth rate of 7.1% from $5.4 billion in 2015 to reach $7.6 billion in 2020. That’s according to IHS Markit, the specialist in critical information, analytics and solutions.

Major factors spurring market growth include national public safety initiatives like FirstNet and NG911 in the United States, for example, in addition to technology integration and systems interoperability, the increasing value placed on Big Data and analytics and the movement towards Control Room consolidation.

“While growth in the public safety sector – the Control Room market’s largest end user sector – has recently been stagnant, we expect strong growth over the next four years,” said Alexander Richardson, market analyst for critical communications at IHS Markit. “The Control Room market has become extremely dynamic of late, mainly because of the variety of suppliers now competing in this space and the range of technologies used within Command and Control Rooms and PSAPs.”

Although voice dispatch and other technology markets are experiencing slower growth, investment in computer-aided dispatch (CAD), geographic information systems (GIS), records management software and other systems is picking up.

In the US, for instance, a number of public safety agencies have refreshed their CAD systems over the last two years as the technologies reach their ‘end of life’ after 12 to 15 years in service. By way of comparison, in India large states are placing an emphasis on regionally integrated CAD and GIS systems in order to improve the efficiencies of emergency response.

Convergence in functions

Across industries, IHS Markit has observed a convergence in Control Room functions. Where there were once dedicated communications and Security Control Centres, operators are now seeking to combine these capabilities. The CAD system is the focal point of this movement, paving the way for the integration of various forms of data.

Video dispatching is now also becoming a reality, with trials already taking place in Asia and Africa.

“It’s evident that the Control Room operator’s role is changing as more data becomes available and GIS is used to visualise the location of this information,” explained Richardson.

Big changes in emergency response are expected over the next 15 to 20 years, and particularly so in the public safety sector.

“Cloud, broadband networks and video surveillance are also spurring changes in Control Rooms, offering huge growth potential for the market,” concluded Richardson. “While growth in voice dispatch and licensed mobile radio technology markets will be influenced by the traction of public safety broadband networks, other market forecasts for CAD, GIS, RMS and related technologies are very favourable.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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