Following a competitive tender process, Churchill has been awarded a multi-service contract by the management team at Meadowhall Shopping Centre in Sheffield. The new contract sees Churchill providing FM services including security, cleaning and building maintenance for what is the eighth largest Shopping Centre in the UK.
The Meadowhall Shopping Centre covers in excess of 1.5 million square feet and plays host to up to two million visitors every month. At Meadowhall, Churchill now employs 271 operatives across all service streams and delivers in excess of 9,000 hours per week.
Under the new contract, Churchill works in partnership with the management team to deliver an outsourced model with all of the benefits of an in-house delivery solution.
Mark Whyte, operations director at Churchill, commented: “We’re thrilled to be working with the team at the Meadowhall Shopping Centre and have worked really hard to deliver an FM solution that really meets specific needs. We’ve also opened an operating division, Churchill Meadowhall, to retain the in-house feel and make sure that employees truly feel part of process.”
Darren Pearce, centre director at the Meadowhall Shopping Centre, commented: “Churchill went above and beyond expectations to understand what we were looking for in a service provider. The team tailored the bid from the very beginning to make sure they were offering exactly what we needed, and matched it with a flexibility that no-one else could. The implementation of the contract was complex and included the requirement to adapt Churchill’s systems to meet the specific needs of Meadowhall. A full audit of transferring systems to ensure compliance and a seamless transition with the highest levels of customer service have been delivered within six weeks.”