Axis Security launches e-Connect platform to enhance service delivery and employee support

Axis Security has launched Axis e-Connect, a bespoke online platform that assists the company’s clients to significantly enhance the levels of control, management and understanding of services being delivered on site

Axis Security has launched Axis e-Connect, a bespoke online platform that assists the company’s clients to significantly enhance the levels of control, management and understanding of services being delivered on site

Axis Security has launched Axis e-Connect, a bespoke online platform designed to help the company’s clients “significantly enhance” the levels of control, management and understanding of services being delivered, at the same time providing a portal for satisfying employees’ current and future training and development needs.

Launched in the wake of a successful pilot, Axis e-Connect isn’t a single ‘product’ but rather a suite of several portals, including dedicated areas for KPI management, incident management, site documentation and company forms.

The live KPI portal, for example, provides real-time information that can be further analysed and interrogated. Indeed, it’s said to offer “a level of transparency that’s unparalleled” within the security sector.

Detailed reports are available alongside trend analyses, which are particularly insightful for those clients managing multiple sites. Red and amber alerts are also tagged to any site causing concern and then flagged to the senior management team.

Similarly, the Axis Incident Management (AIM) portal offers real-time information with all recorded incidents being automatically e-mailed from Axis e-Connect to the relevant team members at Axis Security and the client. AIM allows authorised end users to track any incidents on a 24-hour basis from any location and to monitor progress of the incident through to closure.

As well as enabling clients to enhance and measure their service delivery, the Axis e-Connect platform also gives employees easy access to real-time information relating to various aspects of their own work, helping to empower them with regards to crucial areas such as payroll, rostering and annual leave requests and approvals.

Acumen: bespoke e-Learning platform

Another key area for employees is Acumen – a bespoke e-Learning platform. Acumen offers more than 100 courses covering various aspects of security from entry level to senior management. This online training supplements Axis Security’s own face-to-face training to create a ‘blended’ approach to staff development.

The flexibility of the online portal allows site-specific training to be tailored in response to incidents and changing client needs. Acumen also offers a range of personal development courses such that security officers can realise their potential in areas outside of their careers.

Chris Wisely: managing director at Axis Security

Chris Wisely: managing director at Axis Security

Axis Security’s compliance audits are now logged using a bespoke app. Following completion of the site’s audit the reports are held centrally on the e-Audits portal. The reports are automatically e-mailed to the relevant client, account management team and the operations director, in turn affording them real-time information while also removing the reliance on paper-based reporting.

Chris Wisely, managing director of Axis Security, stated that the company’s investment in the new platform has been substantial. “Feedback from the pilot project has been key to refining Axis e-Connect and making further improvements based on real situations,” explained Wisely. “The platform is now being rolled out to all of our clients and we’re actively encouraging them to adopt it as part of their daily routine.”

Wisely believes that the new platform gives Axis Security a genuine point of difference for a service that has become largely commoditised. “Guarding has come under pressure from procurement with little perceived value beyond man hours on site, and the result is often squeezed margins,” he explained.

“At Axis Security, we’ve always tried to bring value to our contracts, whether it be in meaningful benefits packages for the officers to foster great motivation or investing in our strong management team. The development of Axis e-Connect is a further sign of our commitment to our clients, employees and the wider security industry when it comes to improving standards and enhancing Best Practice.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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