Axis Security, one of the UK’s leading security service providers, has been awarded the security guarding contract at Gallagher Retail Park, based just outside of Coventry. The contract has been awarded following a competitive tender process whereby Axis Security demonstrated its fundamental ability to bring current and past retailing experience to the fore, in turn creating a bespoke contract that matched the expectations and needs of Gallagher Retail Parks’ managing agent, Montagu Evans.
Axis Security is now managing a team of employees covering 168 hours per week at the 180,000 sq ft retail park. The Security Industry Authority-licensed security officers’ main responsibilities include supporting the various retailers, supervising the car park and managing the ShopSafe radio scheme that Montagu Evans highlighted as a pre-requisite at tender stage.
In complying with Montagu Evans’ requirements, Axis Security installed a radio communication system for all tenants on the 19-unit site, as well as providing a Smartphone for the security team. This enables convenient e-mail communication between tenants and the security officers.
“This was the first time we had re-tendered the security contract since we began managing the day-to-day activities of the site,” explained Andrew Walker, partner at Montagu Evans, “and we wanted to focus in particular on improving retailer liaison and communication services in order to realise a better-connected site in terms of security arrangements.”
Walker continued: “Having had previous experience of working with Axis Security, we felt they were able to provide the high level of retailer communication that we expected and at a cost-effective price. They also looked after our existing security staff, transferring them across under TUPE without any issues.”
Confidence of management teams
Chris Wisely, Axis Security’s managing director, stated that furthering Axis Security’s retail portfolio shows the great confidence management teams have in the business.
“Being able to provide contract specific requirements, like the ShopSafe radio scheme is a key part of what we do,” said Wisely. “It was clear that Montagu Evans sought a security company that would deliver tangible results in increasing co-ordination and communication between retailers and members of the security team.”
For his part, Andrew Walker is impressed with the positive feedback from tenants since Axis Security was appointedon site. “Axis Security is clearly doing a very good job which is promising news as the smooth running of the site is greatly impacted by the relations retailers have with the security team. The management team has done exactly what we asked them to do, effectively setting out to improve retailer communications and engagement with the site and ultimately leading to a safer shopping environment.”