Security services specialist Axis Security has won a new contract with London-based property consultant Kinney Green to provide security guarding services to its flagship property in the heart of The City, namely 5 Fleet Place. A total of eight employees have been transferred to Axis employment via TUPE, including a receptionist, a supervisor and six security officers. Axis Security is also providing further officers to cover for holiday periods and any episodes of staff sickness.
Jerry Paddon, Kinney Green’s building manager for 5 Fleet Place, explained to Risk UK that it’s vital the entire security team strikes the right balance between security and customer service.
“Our occupants expect a high level of professionalism from everyone with whom they come into contact, and especially when their clients visit,” stated Paddon. “As well as keeping the building secure, it’s also essential that our team is welcoming, knowledgeable and professional at all times.”
In what was a competitive tender, Paddon was impressed with Axis Security’s commitment to employee welfare.
“Having worked with what is an excellent security team for many years now, it’s important for me to ensure they’re well looked after by our security provider. Axis Security provides an excellent proposition with regard to employee welfare, benefits and training, even down to providing good quality uniforms that are comfortable and attractive.”
Training provided by Axis Security includes First Aid instruction with defibrillator training as part of a specific request by the building’s occupiers, ‘World Host’ customer service training to ensure the very highest levels of customer service are maintained and Project Argus strategic counter-terrorism courses.
Technology is another area where Axis Security has been able to add value. A digital Daily Occurrence Book and fast-field forms on iPads have been implemented to reduce paper usage and provide accurate, real-time documentation, while an automated parking system has helped to streamline parking at the busy site. TimeGate scheduling is also being used, providing the security supervisor with a simple method for organising holidays and shift patterns.
“These technologies are helping to ensure the officers are as efficient and effective as possible,” added Paddon. “For example, Track Tik, our new mobile patrol App, allows us to simply record each patrol, not only providing accountability, but also alerting officers to take extra care if we identify an area of particular concern.”
In conclusion, Paddon explained: “Axis Security has proven that it listens to our needs and will provide specific solutions, rather than treating us as a ‘one size fits all’ outfit.”