Axis Group secures new contract with Savills for security and support services

Savills, one of the world’s largest real estate firms, has chosen two Axis Group companies – namely Axis Security and Axis Cleaning and Support Services – to deliver services at two of its leisure sites in Yorkshire: Xscape Yorkshire and Cardigan Fields.

Xscape Yorkshire is a large leisure complex that features an indoor snow and ski slope, a multiplex cinema, bars, restaurants and retail outlets and attracts a significant footfall notably at weekends. Axis Security is providing security guarding services 576 hours per week, employing a team of 12 security officers all of whom were transferred to Axis employment via TUPE. Axis Cleaning and Support Services is providing nine cleaning staff on the same site.

Cardigan Fields is a leisure park located just over a mile from the centre of Leeds. It’s fully equipped with a cinema, a gym and numerous restaurants. For this contract, Axis Security is providing security guarding services 252 hours per week, employing a security team of six.

Jason Warren, general manager at Savills, informed Risk Xtra that providing exceptional customer service is the priority for all Axis Group staff across the two sites. “We selected the Axis Group because the business was able to demonstrate shared high expectations and the fact that Axis Security and Axis Cleaning and Support Services would be a great fit for these sites. We’re looking forward to further developing the partnership we have.”

Warren added: “We will be working closely with the Axis teams on customer service training to ensure members of the public can enjoy a safe and comfortable experience every time they visit.”

David Mundell, managing director at Axis Group, responded by affirming that Axis Security and Axis Cleaning and Support Services work together in close partnership. “Having a central point of contact for both organisations provides the customer with significant operational conveniences. Our local operations teams have been heavily involved, providing their support and expertise to ensure the smooth running of both sites.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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