Axis Group invests in new Health and Safety reporting technology developed by Santia Consulting

The Axis Group – one of the UK’s fastest-growing security, Front of House and support services organisations – is further enhancing its Health and Safety compliance as a result of using Reportline, a new incident reporting service developed by Cardiff-based Santia Consulting.

The aim of the new initiative – which boasts the strapline ‘A Safe Place is no Accident’ and is available 24 hours per day, 365 days a year – is to make it quicker and easier to report incidents, including ‘near misses’ and minor issues, and learn lessons accordingly. Reducing risk in the workplace also provides the Axis Group with a defence against legal compensation claims.

All Axis Group employees can now use Reportline for all accidents, near misses, occupational diseases, fires, dangerous occurrences, environmental incidences, security breaches and official visits (for example from Local Authorities, the Security Industry Authority and the Health and Safety Executive).

Tracey Hammond, Health and Safety manager at the Axis Group, told Risk UK that Reportline is designed to replace the current paper-based reporting system operated by the company. “This move will encourage a culture wherein incidents are habitually reported as quickly as possible,” asserted Hammond, “so that precise events and information are easier to recall. Ultimately, this helps us to ascertain the cause of the incident.”

List of questions

The initiative guides employees through a defined process whereby the area is made safe, removing any potential hazards. Injuries are dealt with, and First Aid sought if required. The facts on who, what, why, where, when and how are established and, crucially, a call is then made to Reportlinewhere professionally trained staff will go through a list of questions designed to help detail key information.

Photographs can also be attached to the incident record and e-mailed to relevant parties.

If further action is required an alert is then e-mailed directly to the supervisor or line manager and the Health and Safety manager. In the event of serious injury, the Health and Safety manager will attend the scene at the very earliest opportunity.

“There has been a good response to the system with a greater number of incidents reported in the first month that Reportline went live,” continued Hammond. “We have a Duty of Care to our clients and the general public to ensure that all incidents are reported such that we can provide the safest environments possible. I believe the significant uplift in reports is a sign of an improved culture that will support this goal and further Best Practice.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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