The Axis Group – one of the UK’s fastest-growing security, Front of House and support services organisations – is further enhancing its Health and Safety compliance as a result of using Reportline, a new incident reporting service developed by Cardiff-based Santia Consulting.
The aim of the new initiative – which boasts the strapline ‘A Safe Place is no Accident’ and is available 24 hours per day, 365 days a year – is to make it quicker and easier to report incidents, including ‘near misses’ and minor issues, and learn lessons accordingly. Reducing risk in the workplace also provides the Axis Group with a defence against legal compensation claims.
All Axis Group employees can now use Reportline for all accidents, near misses, occupational diseases, fires, dangerous occurrences, environmental incidences, security breaches and official visits (for example from Local Authorities, the Security Industry Authority and the Health and Safety Executive).
Tracey Hammond, Health and Safety manager at the Axis Group, told Risk UK that Reportline is designed to replace the current paper-based reporting system operated by the company. “This move will encourage a culture wherein incidents are habitually reported as quickly as possible,” asserted Hammond, “so that precise events and information are easier to recall. Ultimately, this helps us to ascertain the cause of the incident.”
List of questions
The initiative guides employees through a defined process whereby the area is made safe, removing any potential hazards. Injuries are dealt with, and First Aid sought if required. The facts on who, what, why, where, when and how are established and, crucially, a call is then made to Reportline, where professionally trained staff will go through a list of questions designed to help detail key information.
Photographs can also be attached to the incident record and e-mailed to relevant parties.
If further action is required an alert is then e-mailed directly to the supervisor or line manager and the Health and Safety manager. In the event of serious injury, the Health and Safety manager will attend the scene at the very earliest opportunity.
“There has been a good response to the system with a greater number of incidents reported in the first month that Reportline went live,” continued Hammond. “We have a Duty of Care to our clients and the general public to ensure that all incidents are reported such that we can provide the safest environments possible. I believe the significant uplift in reports is a sign of an improved culture that will support this goal and further Best Practice.”