Acuity serves to enhance professionalism at London’s Broadgate Quarter

Acuity, the Axis Group’s five-star Front of House division, is providing reception, concierge and event support services at Broadgate Quarter in central London to further enhance Front of House professionalism through employee training and management support.

The flagship property, which is managed by global investment firm Blackstone Property Management, provides 460,000 square feet of office space and is positioned between London’s key business and cultural districts. It has two reception areas managed by four Acuity employees responsible for ensuring a highly professional welcome for corporate clients, as well as looking after event management and the smooth running of a busy site that hosts between 3,000 and 5,500 people every day.

Mark Dewhirst, building manager at Broadgate Quarter, explained to Risk Xtra: “It’s an extremely busy reception area and we expect a five-star service. If the team are not happy, that’s mirrored in the people they greet. It’s very important to us that all visitors are well looked after. The Acuity directors are genuinely passionate about what the business can do for its employees. Indeed, this shone through in the proposal. The tender decision was given to the team who agreed that Acuity was going to provide more training and personal development opportunities.”

The tailored learning and development for team members includes bespoke training programmes featuring classroom-based learning, at work training, mentoring and e-Learning. Annual targets for each employee have been set to encourage motivation and performance, as well as help employees to realise career aspirations.

Acuity has also designed new uniforms for the team. “Acuity’s ideas here were spot on, complementing our brand and corporate feel without being too rigid,” added Dewhirst.

As stated, the team members at Broadgate Quarter are also responsible for looking after events, which can include food pop-ups, televised sports screenings and seasonal activities. Acuity has provided additional training to support the smooth running of these events.

“Overall, we’re more than happy with the high levels of management support that we are receiving from the Acuity team,” concluded Dewhirst. “This, in turn, is helping us to provide the best possible service to our tenants.”

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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