Acuity, the Axis Group’s five-star Front of House division, is providing reception, concierge and event support services at Broadgate Quarter in central London to further enhance Front of House professionalism through employee training and management support.
The flagship property, which is managed by global investment firm Blackstone Property Management, provides 460,000 square feet of office space and is positioned between London’s key business and cultural districts. It has two reception areas managed by four Acuity employees responsible for ensuring a highly professional welcome for corporate clients, as well as looking after event management and the smooth running of a busy site that hosts between 3,000 and 5,500 people every day.
Mark Dewhirst, building manager at Broadgate Quarter, explained to Risk Xtra: “It’s an extremely busy reception area and we expect a five-star service. If the team are not happy, that’s mirrored in the people they greet. It’s very important to us that all visitors are well looked after. The Acuity directors are genuinely passionate about what the business can do for its employees. Indeed, this shone through in the proposal. The tender decision was given to the team who agreed that Acuity was going to provide more training and personal development opportunities.”
The tailored learning and development for team members includes bespoke training programmes featuring classroom-based learning, at work training, mentoring and e-Learning. Annual targets for each employee have been set to encourage motivation and performance, as well as help employees to realise career aspirations.
Acuity has also designed new uniforms for the team. “Acuity’s ideas here were spot on, complementing our brand and corporate feel without being too rigid,” added Dewhirst.
As stated, the team members at Broadgate Quarter are also responsible for looking after events, which can include food pop-ups, televised sports screenings and seasonal activities. Acuity has provided additional training to support the smooth running of these events.
“Overall, we’re more than happy with the high levels of management support that we are receiving from the Acuity team,” concluded Dewhirst. “This, in turn, is helping us to provide the best possible service to our tenants.”