Home News ACTE Global and International SOS report unveils startling shortfalls in hotel safety planning

ACTE Global and International SOS report unveils startling shortfalls in hotel safety planning

by Brian Sims

The business travel landscape continues to evolve on a rapid footing, with security threats constantly emerging in new locations, businesses expanding into developing markets and accommodation options multiplying. According to a new guide from ACTE Global (the Association of Corporate Travel Executives) and International SOS, entitled ‘Hotel Safety: A Guide to Staying Safe for Employers and Travellers’, many corporate travel programmes are unprepared to address the unique safety challenges associated with their accommodation policies.

In fact, Ipsos MORI data from the Global Business Resilience Trends Watch 2018 report finds that just 19% of organisations implemented safety and security checks for accommodations in 2017.

“Hotel security is an often-overlooked component in Duty of Care,” observed Greeley Koch, executive director of ACTE Global. “It simply isn’t enough to create security policies based only on air travel and location-based threat assessments. Even some places we would consider ‘safe’ have experienced serious terrorist attacks on hotels. Travel managers must understand the importance of making sure that their travellers are safe at every stop on their itinerary, from the airport to the Convention Centre to the hotel.”

James Wood, security director at International SOS and Control Risks, added: “Organisations are increasingly sending travellers to higher risk locations, but it would appear that security and safety considerations are not keeping pace with commercial priorities. Businesses across industries are growing their footprints in medium-to-extreme risk destinations, but the majority of decision-makers are not taking the time to implement hotel safety and security checks.”

Key findings from the guide

Inadequate hotel safety programmes are leading to negative business outcomes. Overall, the guide finds that failing to implement hotel security checks not only affects traveller well-being, but it can also be costly. Litigation and damages can have a significant impact on businesses’ bottom lines, whether or not a case is adjudicated in the employer’s favour. Labour and employment law firm Fisher Phillips reports on a case in which an organisation paid damages of $300,000 to the spouse of an employee severely injured while staying overseas.

A strong safety programme can generate meaningful savings and boost employee morale. Implementing hotel safety and security checks entails information gathering and analysis that allows organisations to make smarter decisions, both before a trip and during travel. In one International SOS Case Study, a school was able to save more than $96,000 by securing a medical service – including an on-site doctor – in advance of a trip during which several students fell ill. This advance planning and understanding of their options for on-site treatment at the hotel itself allowed them to act quickly and avoid a costly evacuation.

*For more information and tips on building a hotel safety programme, download ‘Hotel Safety: A Guide to Staying Safe for Employers and Travellers” here

Drum Cussac White Paper

Global travel risk consultancy Drum Cussac has just issued a White Paper that analyses global risks from Q1 and Q2 2018. Interestingly, it states that more than 64% of travel security professionals believe the risks their travellers face have increased in the past 12 months.

To help keep travellers safe and organisations informed, the White Paper comprises a data-driven analysis of global risk trends from the past six months that includes expert insights into the key global operational risks, in-depth analyses of regional threats, granular assessments of trends across 25 categories of risk and intelligence-driven country risk ratings.

*Access the White Paper on the Drum Cussac website

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