National security company Ward Security has achieved the business’ highest ever score of 171 out of a possible 174 in an independent audit conducted on behalf of the Security Industry Authority (SIA) – the organisation responsible for regulating the private security industry in the UK – as part of its Approved Contractor Scheme (ACS).
Ward Security has also successfully completed the transition to ISO 9001:2015 (Quality Management Systems) and ISO 14001:2015 (Environmental Management Systems) from the older versions of the standards.
In February, external assessing body Chamber Certification Assessment Service Ltd (CCAS) carried out a combined annual assessment of Ward Security that included a re-verification assessment for the ACS in relation to security guarding, door supervision, CCTV and key holding services. Auditors visited Ward Security’s Rochester and London offices, as well as the company’s dedicated Control Room and 13 customer sites spread across the UK, conducting interviews with Ward Security’s management, employees and clients alike.
Culture of continual improvement
Speaking about the company’s latest achievement, Nikhil Kamboj (business services director at Ward Security) explained to Risk UK: “We strive not only to maintain the standards that our reputation is built upon, but also to improve upon those standards. It’s fair to say that setting such an ambitious goal is very hard when the company is both growing and operating in a challenging environment. It would be easy to simply try to maintain standards and not invest the time and effort needed to improve on them, but our success has been built upon a culture of continual improvement. Standing still in any regard isn’t something with which we’re comfortable.”
Kamboj added: “This excellent ACS audit score proves that we’re managing to keep our standards in parallel with the growth of the business, ensuring that both our internal and customer-facing systems are robust. We’re very proud of this achievement.”
Kevin Ward, managing director of Ward Security, commented: “When we founded this business, we understood that our success or otherwise would depend on the quality of our service offer and, equally, the quality of our people. Both need to be of equally high standards. As the company has grown, we’ve never lost sight of the fact that we’re only as good as the people we employ and, indeed, the tools and systems we put in place to support them. Achieving this ACS audit score is a company-wide achievement and, from my own perspective, one that’s fully deserved. Everybody within Ward Security should be congratulated on their dedication to the cause.”
Ward Security operates a head office in London as well as a network of regional offices, including those in Rochester, Bracknell, Manchester and a newly-opened office in Scotland. The company provides a broad range of bespoke, integrated and flexible security services, working with myriad clients in both the public and private sectors.
Areas of specialist expertise include the provision of search and selection guard dogs, wireless intruder detection systems and concierge services (the latter delivered through the business’ Ward Belgravia division).