Victim Support has launched a new online live chat service for people affected by crime in London. The new service will enable people who may find it difficult to access support over the phone or in person to gain help more easily. The service is operated by Victim Support and being funded by the Mayor’s Office for Policing and Crime.
London live chat offers a safe online space for people to talk openly about the impact of crime. The service is free, confidential and staffed by trained supporters who offer emotional and practical support tailored to each person’s needs. Anyone who has been affected by crime in London, whether or not the crime has been reported to the police, can use the service.
The live chat service is open from Monday to Friday (12.00 pm-7.30 pm). Anyone who lives in the capital and has been affected by crime can visit the live chat page.
Bernadette Keane, director of services for London at Victim Support, said: “We’ve extended our communication methods to make our support more accessible. Last year in London, we supported more than 305,000 people and we plan to help even more individuals recover from the impact of crime with the addition of the new live chat service.”
Keane added: “As well as live chat, individuals can also contact for support by e-mail, by calling the free Support Line, completing an online contact form or by calling their nearest Victim Support team.”
Sadiq Khan, the Mayor of London, outlined: “Crime can have a devastating and lasting impact on people’s lives, which is why I’m putting the needs of victims at the heart of policing in London. The right support can go a long way in terms of helping people to cope with and recover from painful experiences. This new service has an important role to play in offering immediate and expert help, and particularly for those people who may find it difficult to speak about their experiences on the phone or in person.”