Pilgrims Group wins prestigious security guarding and management contract with PwC UK

A major new contract with the multinational professional services network PricewaterhouseCoopers (PwC) has been awarded to Pilgrims Group in the wake of an extensive tendering process. Pilgrims now takes over responsibility for the delivery of PwC’s security services (including security guarding and Security Operations Centre management as well as the company’s dedicated travel security programme).

PwC is a network of firms in 157 countries with more than 208,000 people delivering assurance, advisory and tax services. Pilgrims Group boasts a long-standing relationship with PwC having supported its businesses in various locations around the world, including Baghdad, Dubai and London.

William Freear, managing director at Pilgrims Group, commented: “PwC quite rightly has extremely high standards and, as you might expect, its procurement process was intelligent, innovative, inspiring, extremely thorough and competitive. I’m very proud that our people and our way of doing things, which is all about tailoring our approach to our clients’ needs, shone through and won the day. PwC understands and appreciates our global, intelligence-led, enterprise-wide approach towards security risk management. The business is also aware of the contribution Pilgrims Group has made to the industry in London as a result of supporting the Register of Chartered Security Professionals, The Security Institute and other industry partnerships and events.”

Active support for security personnel

Pilgrims Group provides extensive training for guarding and Front of House roles. Anthony Wisdom, senior operations manager for security guarding at Pilgrims Group, explained: “Every officer is Security Industry Authority-licensed, but it’s the company’s thoughtful approach to security and how we recognise and support our security officers that makes a big difference to the service we’re able to offer. The men and women we place on our Front of House and guarding contracts are professionals. We test and challenge them accordingly through extensive and regular training. We empower them and give them pride in their work. I believe this enables them not just to be more fulfilled employees but, most importantly, to be more alive to the risks the client might face and more thoughtful and diligent in their approach. This has never been more important than it is today, with daily threats that can occur anywhere, anytime and encompass anything from terrorism through to organised crime.”

The premises for which Pilgrims Group will now be responsible include PwC’s iconic London headquarters at Embankment Place, which resides on the banks of the Thames opposite the London Eye.

“We like to be at the very heart of our clients’ operations to make sure we’re delivering exactly what they need,” added David Freear, chief operating officer at Pilgrims Group, “and that includes the softer, customer-facing side, as well as the harder business end of risk management services. The first people you see when you enter a building will often be the security officers and Front of House staff. The way in which they approach and deal with you can serve to create a lasting impression of an organisation and that’s precisely why every aspect of their professionalism counts. We take our responsibilities here extremely seriously.”

The duration of the newly-agreed security partnership is five years with an opportunity to extend the deal.

Supporting the Register of Chartered Security Professionals

As part of its commitment to supporting professionalism in the industry, Pilgrims Group sponsored the Chartered Security Professionals’ annual black tie dinner and awards ceremony, held in central London last month.

The event – which took place in the superb surroundings of the Honourable Society of the Inner Temple, based in London’s legal quarter – marked the continuing progress of the Register of Chartered Security Professionals. The evening included a delivery by guest speaker Barra McGrory QC, the Director of Public Prosecutions for Northern Ireland, while presentations were made to the latest Chartered Security Professionals.

Lord Carlile of Berriew CBE QC, Patron of The Security Institute and chairman of the Chartered Security Professionals Registration Authority, served as the host for the evening.

Peter Kaye CSyP, director of business development at Pilgrims Group and a main Board director of The Security Institute, stated: “Pilgrims Group is again proud to sponsor the Register of Chartered Security Professionals’ Annual Dinner and support this annual celebration of the ‘Gold Standard’ Register in the security world, which is so ably managed by The Security Institute on behalf of The Worshipful Company of Security Professionals. In our experience, the Register is growing in recognition and popularity both at home and abroad among the wider international community.”

About the Author
Brian Sims BA (Hons) Hon FSyI Editor, Risk UK Pro-Activ Publications

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