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Outsourcing projects “six times more likely to succeed” with excellence in change management

Research findings published by facilities management specialist ISS finds that those projects with ‘excellent’ change management in place are six times more likely to meet objectives than those with ‘poor’ change management – and even those using ‘good’ change management are five times more likely to meet them.

The new ISS White Paper highlights the six key factors to achieve a successful transformation with an outsourcing partner. Every part of the organisation – from the individuals involved to any number of business units – needs to be a part of the process.

For a true partnership to be established, the success of the changes implemented are critical and these are outlined as follows:

*The supplier needs to deliver a structured transition process and use proven change management and project management methodologies

*The transition process needs to be led by a dedicated team of qualified and experienced transition managers established in alignment with the customer’s organisational structure

*Project planning needs to be based on detailed scoping and stakeholder analysis such that the full complexity of the change and related risks are understood

*The scoping and stakeholder analysis should be used to inform targeted change management and communications to reach all stakeholder groups with the right messages

*Governance and reporting structures must provide transparency

*High-quality induction and training are needed to motivate and retain staff and ensure their competencies match the customer requirements

Start of the process

Simon Jacobs, communications and marketing director at ISS UK, commented: “Choosing an outsourcing partner is just the start of the process. As companies now seek more than simple cost savings, the outsourcing partner has a more important role. The two organisations will effectively create an interlocking relationship to allow both to truly focus on their own areas of expertise.”

Jacobs added: “An excellent example of this is the relationship between ISS and one of our major financial services clients. The client sees us as the support and key to delivering an excellent experience which meets its overall brand requirements. Excellence in transition is crucial to putting in place the kind of enduring partnership that outsourcing projects of growing complexity now demand.”

*To read more on the crucial role that transition plays in successful outsourcing click here

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015. Brian was appointed Editor of Risk Xtra at Pro-Activ Publications in May 2018.

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