Mitie secures security contract with Shrewsbury and Telford Hospitals NHS Trust

Jason Towse: leader of Mitie's security management business

Jason Towse: leader of Mitie’s security management business

Mitie has been awarded the security contract at Shrewsbury and Telford Hospitals NHS Trust following a competitive tender process. The two-year contract – with an option to extend for a further two years – is worth £400,000 per annum. Shrewsbury and Telford Hospitals NHS Trust runs the Royal Shrewsbury Hospital and the Princess Royal Hospital in Telford, Shropshire. Mitie’s security business will provide 24/7/365 cover at both sites in order to maintain a safe environment for patients, visitors and staff alike.

Mitie won the contract award based on the company’s “demonstrable expertise” within the healthcare security environment in combination with its strong team of local management. The contract boosts Mitie’s large portfolio of NHS security contracts around the UK, which presently includes Oxford University Hospitals and University Hospital Southampton.

Jason Towse, managing director of Mitie’s security business, informed Risk UK: “We’re delighted to add Shrewsbury and Telford Hospitals NHS Trust to our growing portfolio of NHS security contracts around the UK. Mitie’s continued investment in this sector, combined with a clear understanding of what makes excellent hospital security and a proven track record, will undoubtedly help the Trust to ensure safety at these important local hospitals.”

Integrated Facilities Management contract with the Co-op

Mitie has also been awarded a three-year contract with the Co-op following a competitive tender process. The contract covers security, cleaning, landscaping, engineering services, Front of House, catering and waste management. These services will be delivered in order to fully reflect the Co-op’s ongoing commitment to sustainability and employee well-being.

Mitie’s new contract supersedes multiple existing separate facilities contracts and will provide both efficiencies and an improved employee experience. Mitie will oversee FM for the Co-op’s corporate offices and Data Centres which, when combined, cover over 33,000 square metres in area.

The Co-op’s support centre at One Angel Square in Manchester is one of Europe’s most sustainable buildings and built to a BREEAM ‘Outstanding’ rating, achieving a record BREEAM score on opening. Demonstrating its commitment to working with the Co-op, Mitie will make a significant investment in implementing its Connected Workspace technology at One Angel Square. The Co-op and Mitie will collaboratively implement tailored technology to capture and manage building usage data. This includes monitoring a number of environmental elements such as temperature and occupancy. Mitie will harness this data and use the insight gained to make the Co-op’s buildings smarter and the working life within that much better for its employees. The initiatives put in place will improve space use for workstations and meeting rooms, and also enhance employee well-being through active environment control in combination with dedicated well-being monitoring.

Andrew Thompson, managing director for technical FM at Mitie, explained: “The Co-op is a recognised leader in sustainability and Mitie is very much looking forward to working with the business on championing this commitment. Our Connected Workspace technology solutions will seek to further enhance One Angel Square’s environmental credentials. We’ve built a package of Mitie services to support and enhance the Co-op’s resilience and well-being goals across its wider estate.”

Ian Smithyman, head of contract management and service improvement within the Co-op’s FM operation, responded: “Mitie’s promise to customers is to ‘deliver the basics brilliantly’ and that fits in with the Co-op’s ethics and ways of working. Mitie proved to be very strong in the tender process and has taken that position into the early weeks of the contract. I very much look forward to working with the Mitie team on implementing the company’s Connected Workspace solutions, which in turn will drive efficiency and value.”

Focus on medical support services

Mitie’s Care & Custody business has been awarded a three-year contract by the Nottinghamshire Police to provide medical support services across two custody suites in the county.

A 24/7 team will operate at both the Bridewell and Mansfield sites. When combined, these include over 100 custodial cells. The specialist Mitie team will provide clinical assessments, address the immediate health needs of detainees and provide patients with referral pathways for ongoing health and well-being following a spell in custody.

Mitie already delivers these services to 13 police forces across the UK. These include six Sexual Assault Referral Centres and a short-term holding facility in Northern Ireland. Mitie’s specialist teams conduct over 180,000 medical interventions every year in 62 police custody facilities. This expertise was instrumental during the Nottinghamshire Police tender process, with scenario responses and the overall value of Mitie’s proposition “setting the business apart” from the competition bidding for the work.

Colin Dobell, managing director of Mitie’s Care & Custody business, told Risk UK: “The award of this new contract directly reflects Mitie’s proven expertise in delivering medical services in custody suites right across England and Wales. Our dedicated Care & Custody team members work closely with police forces every day to safeguard the health and well-being of patients in our care and ensure that they have access to ongoing support once they leave custody. We look forward to implementing this new contract, and strengthening the partnership with Nottinghamshire Police in the coming years.”

The new contract is scheduled to begin in June.

About the Author
Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications) Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting. In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector. In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute's George van Schalkwyk Award. An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award. Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site. Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media. Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014 and as Editor of The Paper (Pro-Activ Publications' dedicated business newspaper for security professionals) in September 2015.

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