Mitie, the facilities management company, has been awarded an expanded FM contract with leading UK media company dmg media.
The multi-year agreement, which starts this month, will see Mitie add mechanical and electrical maintenance, Front of House, Post Room and logistics services to its existing security and cleaning service offering which has been maintained within dmg media’s Kensington headquarters across the last 15 years.
Phil Holland, managing director of Mitie’s Integrated Facilities Management business, said: “We’re delighted to develop and expand our 15-year association with dmg media and look forward to working in partnership with the business, adding value beyond normal day-to-day operations.”
James Welsh, group finance and operations director for dmg media, added: “This expanded agreement is a reflection of the successful relationship we’ve enjoyed with Mitie over the last decade and a half, our changing needs and the promise of what can be delivered when working collaboratively across a broader scale in the future.”
“Transformational technology” for cleaning business
In parallel, the cleaning business of Mitie has announced significant changes through three innovative technology systems which will “transform” how the business is operated.
The business has now implemented the in-house IT platform Workplace+ (previously Mitsm), a change spearheaded by the new managing director Bob Forsyth.
Already implemented by Mitie’s Total Security Management business, the system actively drives accessibility and connectivity for front line staff while streamlining processes for managers, enabling them to spend more time with their people and clients.
For the first time, the company’s cleaning team members will be able to access accurate details on their pay, shifts and holidays.
Support for Workplace+
Workplace+ will be supported by three apps: MAPP, Quadit and a wearable tasking app. The apps improve scheduling, communications and on-site reporting.
In support of the innovations all managers and relevant team members have been issued with a Samsung smart phone or tablet. After reviewing other suppliers, Mitie is now partnering with Samsung for all of its hardware requirements across the cleaning and security businesses.
Bob Forsyth commented: “My first few months as managing director have been brilliant. Working with a new team is always a rewarding experience, and I’m delighted with the progress we have made, particularly in bringing through Workplace+. I was impressed by Samsung’s product line of hard-wearing units, specifically designed for use in the field, and the company’s support for our future vision. We’re developing our own apps and, for this, we need a flexible platform and the best technology.”