Lodge Service’s new Remote Conflict Management System enables employees in retail, public services and other workplace settings to engage immediate help and intervention from a central Control Room’s operators if they’re faced with a dangerous event, such as an abusive customer or a medical or environmental threat.
If an incident occurs, members of staff simply press a button on a panic alarm key fob that has Bluetooth connection to an on-site control panel – up to a range of 30 metres – which features two-way audio communication to Lodge Service’s LodgIC Intelligence Centre. The operator who responds is trained to help assess the situation, talk to and distract an offender if necessary in order to help defuse any hostility and then contact the police and paramedics.
The control panel boasts IP connection to the Intelligence Centre, with the option of CCTV connectivity to enable an operator to view an alarm event in real-time and collect important audio-visual evidence.
Scripted protocols guide the response by the Intelligence Centre operator – which is pre-agreed with senior managers at the end user organisation – to cover a range of situations where support may be needed.
If, during the initial ‘listen-in’ period, the operator believes that there’s a crime in progress, or if the staff member uses an agreed distress-signalling password, the LodgIC operator can then send a local security response officer or team to the site, or otherwise alert the Emergency Services.
The system includes a standby mode when a worker is completing a task that may make them vulnerable to an opportunistic attack, such as when service personnel are completing tasks in public areas. Staff can press the button on the panic key fob and inform the Control Room operator of the task. The operator will then listen-in and monitor activity until such point in time that the work is completed.
Each panel features a panic button and status indicator lights, with cable-free IP connection and GSM back-up, and includes battery operation in the event of mains failure. Up to three slave units can protect additional areas within the same premises, with visual indication to show an operator from which location an alarm originated.
The system includes a personal protection application for smart phones for use by lone workers off-site (for example, while they’re opening or closing a given premises or perhaps banking cash receipts).
In addition, the system includes pre-loaded messages for retailers that can be timed to activate when needed. These messages include: “Warning… You will be asked to provide proof of age when purchasing alcohol and tobacco and other regulated products within the lines of Government legislation.”
By appointment, the Remote Conflict Management System can be connected to the LodgIC Intelligence Centre within minutes of installation.