Action Fraud launches 24/7 Helpline to combat cyber attacks against businesses, charities and organisations

Action Fraud, the national fraud and cyber crime reporting centre, has launched a 24/7 live Cyber Attack Helpline. During its pilot since October last year, the Helpline received 377 reports which were then disseminated to the National Cyber Crime Unit or local forces.

Between 2016 and 2017, 46% of businesses experienced a cyber breach or attack. That’s according to the Cyber Security Breaches Survey 2017 carried out by the Department for Culture, Media and Sport. The effects of these attacks included loss of customer details, websites that were temporarily inaccessible as well as the subsequent loss of earnings and customer trust in addition to damage to wider reputation.

The latest development in Action Fraud’s service is aimed at reducing the impact of cyber attacks. In the event of a live cyber attack, Action Fraud’s Helpline affords access to specialist advisors who can offer advice and support to businesses, charities or other organisations in reporting the attack. These reports are immediately sent to the National Fraud Intelligence Bureau (NFIB). In order to prevent cyber criminals from operating, the NFIB assesses whether there are any websites, bank accounts or phone numbers that can be closed down. The reports are then sent to the relevant law enforcement agency for additional investigation if necessary.

A live attack is one that’s ongoing and still affecting a business’ systems and overall ability to function. There may still be an opportunity for law enforcement to stop the attack and/or secure evidence that will assist an investigation and so, on that basis, business owners are advised to call Action Fraud as soon as possible.

When a business, organisation or charity calls, the advisors will ask a series of questions to help identify what type of attack is being experienced, offer advice and/or support and immediately pass relevant details to the NFIB.

Once Action Fraud’s 24/7 Helpline has taken the call and passed the report to the NFIB, staff will review the report and conduct a range of enquiries in order to see if there are any other connected reports or links to known criminals. There may be ways for law enforcement to take action immediately.

Live cyber reports are sent to the relevant law enforcement agency for investigation within the UK in order to derive the best response. This can be a local police force or the National Cyber Crime Unit, which itself forms part of the National Crime Agency.

Businesses, charities or other organisations suffering a live cyber attack are urged to call Action Fraud on 0300 123 2040 immediately and follow the instructions to reach the 24/7 Helpline.

Pauline Smith, director of Action Fraud, told Risk UK: “Reporting to Action Fraud’s 24-hour Helpline not only unearths support and advice. It will also enable the NFIB to assess whether reports link with those made by other businesses that have suffered a cyber attack to determine whether known criminals are involved. These links can help to solve a cyber attack more quickly using the expertise gained from other attacks. The development of this 24-hour service is aimed at reducing the damage that cyber attacks can have on businesses, organisations and charities and give them the best chance of returning to ‘business as usual’ as quickly as possible.”

About the Author

Brian Sims BA (Hons) Hon FSyI, Editor, Risk UK (Pro-Activ Publications)

Beginning his career in professional journalism at The Builder Group in March 1992, Brian was appointed Editor of Security Management Today in November 2000 having spent eight years in engineering journalism across two titles: Building Services Journal and Light & Lighting.

In 2005, Brian received the BSIA Chairman’s Award for Promoting The Security Industry and, a year later, the Skills for Security Special Award for an Outstanding Contribution to the Security Business Sector.

In 2008, Brian was The Security Institute’s nomination for the Association of Security Consultants’ highly prestigious Imbert Prize and, in 2013, was a nominated finalist for the Institute’s George van Schalkwyk Award.

An Honorary Fellow of The Security Institute, Brian serves as a Judge for the BSIA’s Security Personnel of the Year Awards and the Securitas Good Customer Award.

Between 2008 and 2014, Brian pioneered the use of digital media across the security sector, including webinars and Audio Shows. Brian’s actively involved in 50-plus security groups on LinkedIn and hosts the popular Risk UK Twitter site.

Brian is a frequent speaker on the conference circuit. He has organised and chaired conference programmes for both IFSEC International and ASIS International and has been published in the national media.

Brian was appointed Editor of Risk UK at Pro-Activ Publications in July 2014.

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